Service

The manufacturer provides a warranty for 12 months in wholesale and 24 months in retail. Any repairs are made only by official VOLT POLSKA Sp. z o.o. warranty service. Service exchange defective device after 3 unsuccessful repairs.

Client device warranty will expire automatically:

  • after the warranty period

  • in case of any changes, modifications, supplementations or replacements of the goods or any of its parts by the customer or entity other than VOLT Polska Sp. z o.o.

  • after usage of the product in a manner inconsistent with its intended use and the instructions provided by VOLT Polska Sp. z o.o.

  • in case of lack of proper maintenance of the goods

  • in case damage to the product occured as a result of:

    • harmful radiation

    • any mechanical impact

    • electrical short-breaks

    • dust

    • moisture (e.g .: condensation of water steam)

  • in the event of infringement, damage or breaking of seals or serial numbers of the goods or cover them in any way that prevents identification of goods

GENERAL PROVISIONS

Initiation of the complaints procedure takes place upon delivery of defective goods to the warranty service. After the expertise, service personel detects if the defect is made by customer or not.

The basis for the acceptance of the complaint is to provide a properly filled warranty card or a copy of the sales document (invoice, receipt) with warranty form.

DOWNLOAD WARRANTY FORM: DOWNLOAD

For equipment that is received after 30 days from the date of execution fee is charged for storage of 2% of the current price of the product for each day of delay. After 90 days, the equipment is scrapped.

In the process of repair service contacts the customer to arrange arising during repair and after execution of the order as information about the possibility of receiving sprzętu.Serwis reserves the right to return is not repaired equipment to the customer due to a lack of available parts and other factors beyond the control of the service. The website reserves the right to repay not repaired the equipment of different from the symptoms reported in the order.

RECOVERY TIME

Volt Poland Sp. zoo. consider complaints within 14 working days of wpłynięcia.W If you need to send the defective goods or parts to specialized services time taken to process a warranty claim can be extended to 28 working days.

The repair time can also be prolonged as a result of detection by the service undisclosed information on flooding, interference of bystanders or other reasons complicate the repair of equipment.

COST-warranty repairs

All corrective actions performed on devices after their warranties are charged a fee on the client side.

Prices are determined by the service based on the prices of parts used to repair plus, the cost for the time of service work.

In case of detection of additional faults or beyond repair service will contact you by telephone to determine the scope of work.

In case of cancellation of repair after taking the equipment to service the customer will be charged for diagnosis.

In case of cancellation of repair after determining the costs and necessary part of the customer will be charged the cost of the current proceedings and ordered or purchased parts.

FINAL PROVISIONS

In matters not regulated herein, the provisions of the Civil Code.

Damaged equipment should be returned to the address of the service: